FAQ

技术问题

• 运行逆火网站日志分析器的系统要求是什么?
  Microsoft Windows 95/98/2000/NT/ME/XP
  IE 5.0 or higher
  Pentium class processor (300 MHz or better recommended).
  64 MB RAM ( 256 MB or higher recommended )
  256-color or higher display adapter
  10 MB free space of hard disk
  
  
• 逆火网站日志分析器可以分析什么样的日志 ?
  Apache 服务器的common and combined log file format
  Microsoft IIS4/IIS5 W3C extended log file format
  NCSA common and combined log file format
  
  如果您的日志不被我们支持, 请 联系我们 并送给我们日志格式说明和日志样例，我们将尽快提供支持.
  

订购问题

• Is your online order form secure?
  Yes, it is 100% secure. Our secure server at Regnow.com, a veteran ecommerce company specializing in software. If you have concerns about purchasing online, please take a moment to read about security measures taken to protect your credit card information..
  
  
• May I use other order options besides online order?
  Yes, you have other options of Order by Phone, Order by FAX or Postal Mail.
  
  
• If I pay for the program now, how long will it take before I receive my license key?
  It depends on the payment method you use. If you order online with your credit card, you will have your key after you submit the order form and an email with unlock code will be sent to you within a few minutes.
  
  
• I lost my license key. Can you resend it to me?
  Yes, please send us your name and address/email information, we will resend your license key to you.
  
  
• I have not received a license key. Why?
  Please make sure you have submit your order. For other cases, please feel free to contact us.
  
  
• Is there a monthly fee?
  No, you only pay a one time fee. After that you install the program and use it for as long as you wish.
  
  
• My license key doesn't work. Help!
  Please note that you have to enter the user name and serial number exactly as given in your license message, with the same spacing and case.
  You need not input the serial number by keyboard. You just need select the serial number by mouse or keyboard, and press CTRL + C to copy it, and press CTRL + V in the serial number edit box of registration dialog to paste it, and you need copy and paste the user name too. Then, please press ok button to finish your registration.